Cancellation & Returns
Cancellation Policy
Non-Cancellable Items:
Limited inventory of the product.
Pricing or product information errors.
Quality issues during inspection.
Insufficient customer information or failed verification.
Suspicious or fraudulent orders.
Natural calamities or unforeseen circumstances.
Serviceability Issues
- Gold Coins / Bars
- Silver Articles, Coins & Bars
- Customized Orders
- Auspicious Products
- Gift Vouchers
- Solitaire
- Make-to-Order & Special Products
- Orders over ₹1 Lakh are not allowed to be cancelled.
Return Policy
- Return Window: Returns are accepted within 15 days from the date of delivery.
- Required Documentation: Please provide a video of the packing process and the courier handover. Submit your Government ID proof and one of the following bank documents: bank statement, passbook front page, or canceled cheque. Send the required documentation via email and WhatsApp.
- Non-Returnable Items:
- Gold Coins / Bars
- Silver Articles, Coins & Bars
- Customized Orders
- Auspicious Products
- Gift Vouchers
- Solitaire
- Make-to-Order & Special Products
- Orders Over ₹1 Lakh: Refunds are not possible for orders exceeding ₹1 lakh. Exchanges are available for such orders.
- For diamond and certified products, we will initiate a refund or exchange after verifying their authenticity.
My Wish List
