Collection and Use of Information
As a welcome guest, you can browse our Website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our Website, via e-mail, SMS, WhatsApp, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.
Use of Your Personal Information
We may use the information we collect about you to:
Facilitate your purchases and provide the services you request,
Confirm and track your order,
Respond to your inquiries and requests,
Compare and review your personal information for errors, omissions and accuracy,
Prevent and detect fraud or abuse,
Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience,
Identify your product and service preferences,
Understand our customer demographics, preferences, interests, and behavior, and contact you (via email, postal mail, SMS, WhatsApp or telephone) regarding products and services (of GRT Jewellers or our partners) that we believe may be of interest to you.
Share this Product to a friend. Using a GRT Jewellers form, you can send them product information. You and your friend's names and e-mail addresses are requested to ensure that your friend will know that you have requested that GRT Jewellers send them an e-mail. The information we collect about you and your friend will be used
Personal Information that we May Share with Others
In certain circumstances, we may share your personal information with trusted partners.
Service Providers: We use trusted third-party service providers to
perform certain services on our behalf, including: shipping, payment
processing, data storage/management, web hosting, web analytics,
fulfilment, assembly, marketing, mailing, emailing, etc. These service
providers only receive personal information if such information is
needed to perform their function(s), and they are not authorized to use
any personal information for any other purpose(s) other than the
purpose(s) set forth by GRT Jewellers.
Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), GRT Jewellers may share your personal information with those organizations participating in the applicable event. Unless we tell you otherwise in connection with a special event, these third parties do not use your information for any other purpose other than to manage the event. We may authorize trusted partners to send you information about products and services that may be of interest to you.
Compliance with Law and Fraud Protection: We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
Anonymous information. We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.
Suggestion and feedbacks. We value your comments, feedback, testimonials, etc., which help us improve our website, products, and services. By making such submissions to us, you assign your rights in the submissions to us, as described in the "Submissions" section of our Terms and Conditions page.
Other Uses of Your Information:
IP Address. When you visit our Website, GRT Jewellers collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.
Data Collection Devices, such as Cookies and Web Beacons. In some instances, GRT Jewellers may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
Accessing and Updating Your Information
If the personally identifiable information GRT Jewellers has gathered from you changes or you would like to access, correct, or delete such information, we will gladly provide you access to, correct, or delete (to the extent allowed by law) any personal information we have collected about you. To request access to, a correction to, or deletion of your personal information, please check your profile page or send an e-mail to [email protected]. You can also contact our customer service representative at +91 44 2346 1515, +91 44 2435 4977.
We want to communicate with you only if you want to continue to hear from us.
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check box and UN tick the selection.
Write to Customer Service at G.R.Thanga Maligai 136, Usman Road T.Nagar Chennai - 600 017 (a "postal request"). To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request.
Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us. It also does not affect our use of your non-personally identifiable information.